Privacy Policy
Last updated at 18th October 2024
Introduction
- Welcome to Peach (the "Marketplace"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. We are committed to safeguarding your privacy and ensuring the security of your personal data.
- By accessing or using our Marketplace, you agree to the terms and practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Definitions
- Personal Data: In the context of our services, personal data includes:
- Name
- Email address
- Username
- Password (stored securely using encryption)
- Payment information (processed securely by third-party payment processors)
- IP address
- Website usage data
- Sensitive Personal Data: We do not store any payment card data. All payment processing is handled by our third-party payment processor. For vendors, we securely store necessary payout information (e.g., bank account details) to process payments for their sales.
- Personal Data: In the context of our services, personal data includes:
Information Collection
- Data Collected Directly: We collect personal data directly from users, including:
- Name
- Email address
- Username
- Password (stored securely using encryption)
- Payment information (processed securely by third-party payment processors)
- Data Collected Automatically: We collect some data automatically through your use of our website:
- IP address
- Device information
- Browser type and version
- Operating system
- Session information (stored using cookies)
- Website usage data
- Cookies: We use cookies only to store session information and track your usage of the website. We do not use any third-party cookies.
- Third-Party Sources: We do not collect information from third-party sources.
- Data Collected Directly: We collect personal data directly from users, including:
Use of Collected Information
- Service Delivery: We use personal data to provide and improve our services, including:
- Facilitating the buying and selling of textile design files
- Processing transactions and payments
- Authenticating users and managing accounts
- Personalizing user experience
- Improving our platform and services
- Communication: We use your contact information to:
- Send important notifications about your account or purchases
- Respond to your inquiries and support requests
- Send promotional materials (with an option to opt-out)
- Analytics: We analyze usage data to improve our services and user experience.
- Legal Compliance: We may use data to comply with legal obligations or respond to lawful requests from authorities.
- Service Delivery: We use personal data to provide and improve our services, including:
Disclosure of Information
- Third-Party Service Providers: We share personal data with trusted service providers who help us operate our business, including:
- Payment processors (to facilitate transactions)
- Cloud storage providers (to store design files and user data securely)
- Email service providers (to send notifications and communications)
- Legal Requirements: We may disclose personal data if required by law, in response to legal processes, or to protect our rights and the rights of our users.
- Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, personal data may be transferred as part of that transaction.
- With User Consent: We may share information with third parties when you have given us consent to do so.
- Third-Party Service Providers: We share personal data with trusted service providers who help us operate our business, including:
Data Security
- Security Measures: We employ industry-standard security measures to protect your personal data:
- All data is stored on secure servers with restricted access.
- We use encrypted databases to store sensitive information.
- All data transmissions between your browser and our servers are encrypted using HTTPS.
- We do not store any credit card information on our servers. All payment processing is handled by trusted third-party payment processors.
- No Absolute Security: While we implement these stringent measures to safeguard your personal data, it's important to note that no method of transmission over the Internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee its absolute security.
- Security Measures: We employ industry-standard security measures to protect your personal data:
Data Retention
- Retention Period: We retain personal data for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of your account with us plus an additional period for legal and operational purposes. The criteria used to determine the retention period include:
- The length of time you have an account with us
- Legal obligations under applicable law
- Statute of limitations under applicable law
- Ongoing or potential legal disputes
- Guidelines issued by relevant data protection authorities
- Deletion of Data: When personal data is no longer needed, we securely delete or anonymize it. You can request deletion of your personal data at any time by contacting us through our support page. We will process your request within 30 days, unless we need to retain the data for legal or operational purposes. In such cases, we will inform you of the reason for the extended retention.
- Retention Period: We retain personal data for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of your account with us plus an additional period for legal and operational purposes. The criteria used to determine the retention period include:
User Rights
- Access and Correction: Users have the right to access and correct their personal data. To request access or make corrections, please contact us through our support page.
- Withdrawal of Consent: Users can withdraw consent for data processing at any time by contacting us through our support page. Note that this may affect our ability to provide certain services.
- Data Portability: Users have the right to receive their personal data in a structured, commonly used, and machine-readable format.
- Right to be Forgotten: Users can request the deletion of their personal data under certain circumstances.
- Grievance Redressal: For any concerns or complaints regarding personal data, please refer to our for contact information.
Cookies and Tracking Technologies
- We only use cookies to store session information and to track your usage of the website.
- We do not use any third-party cookies.
International Data Transfers
- All our data is stored in Singapore in secure servers.
- We are compliant with applicable data protection laws for international transfers.
Children's Privacy
- Age Restrictions: There is no age restriction to use the service. However, users under the age of 18 must have parental consent.
- Parental Consent: For users under the age of 18, parental consent is required as this is a marketplace with monetary transactions.
Changes to the Privacy Policy
- Notification of Changes: We will notify users via email of any significant changes to the privacy policy.
- Effective Date: This privacy policy is effective as of last updated date. Any future updates will be clearly dated.
Legal Compliance
- Privacy policy is governed by Indian law, restricted to Surat jurisdiction.
- Dispute Resolution: Outline the process for resolving disputes related to privacy matters.
Contact Information
- Please refer to the for contact information.
Please note: This Privacy Policy is provided for informational purposes only and does not constitute legal advice. It is recommended that you consult with a legal professional to ensure that your privacy policy complies with all applicable laws and regulations.